No, we currently do not ship overseas at this point of time. We're only accepting and delivering orders in Singapore.

Regrettably, we no longer offer store pickup for online orders. All physical product orders placed through our website are shipped directly to your address using our standard delivery methods.

This decision is made to streamline our production effciencies, as well as to reduce any potential wastage.

We do bulk processing on Wednesday and Sunday nights, at 8pm. Any orders placed after our processing period will be processed on the next processing day.

Your order will thus be roasted on Thursday or Monday.

It depends on which day you placed your order.

Orders placed on Thursdays, Fridays, Saturdays and Sundays will be collected by our delivery partner on the following Tuesday.

Orders placed on Mondays, Tuesdays and Wednesdays will be collected by our delivery partner on Friday.

You will receive an email notification when your order has been shipped out.

Also, holidays and/or festive periods may affect.

We are engaging Ninja Van's delivery services for your online orders.

Ninja Van provides doorstep delivery service (where applicable), and hence your local mobile phone number is needed, so the delivery personnel can contact you when necessary.

Shipping fees are a flat SGD$4.70 (inclusive of GST) within Singapore.

You can track your order's movement here https://www.ninjavan.co/en-sg/tracking

It can take between 5 - 10 working days from the day you placed your order, depending on which day you've placed it.

Our delivery partner then delivers your order to your doorstep within 3* working days, from the day they collected your order.

*Every once in awhile, due to unexpected situations, there might be a longer delivery period. Please know that our delivery partners are working very hard to get your order to you as soon as possible (there is amost no reason otherwise to withhold your order)!. Please bear with us and our delivery partners if your order is taking a while to reach you.

Thank you very much for your patience!

• Through the order confirmation email you've received after placing an order
• Through your account
• Through Ninja Van's parcel tracker

Unfortunately, we do not accept returns for coffee orders. Also, we are unable to cancel and refund your order if the incorrect shipping address was provided during the pruchase.

We thoroughly check through our coffee equipment and accessories before we ship them out and hence, the item(s) delivered are not returnable/exchangeable. Damage due to shipping will be in our delivery partner's liability.

Let us know if you needed any assistance by sending us a message through the chat bubble, or through our contact page. We will get in touch with you as soon as possible, and in our utmost efforts, ensure that you are satisfied with your order.

First, you'll need to create an account with us.

Once you have created and logged in, you can then place an order with the same email address that you have created an account with us, and your rewards will be recorded.

For every SGD$1 spent, you will be awarded 1 Gemstone.

After you have successfully placed an order with us, it will take up to a day for your Gemstones to reach you.

You'll be notified via email.

Regrettably, we do not award Gemstones for shipping fee, or if you have used a discount code/voucher for your order.

You can check your balance by clicking the green button, located at the bottom left corner of our website.

First, locate the green button on the bottom left of our website and click on it.

Navigate to the "Ways to redeem".

Select your preferred reward. You will then be given a code to be used at the checkout page.

There are two ways to retrieve your codes:

1. Click the green button on the bottom left of our website. Select "Your rewards".

2. Check your email inbox or Spam inbox for the code.

Currently, your points do not expire.

We are still working on this!

We are still in the process of developing more ways to earn points, please stay tuned!

Regrettably, no.

Unfortunately, we aren't registered under SkillsFuture at the moment. Hence, our workshops are not payable using SkillsFuture credits.

Yes, we do! Reach out to us via our contact page.

Monthly workshop schedules are typically released around the middle of each month.